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COVID-19

First Community Bank- May 4, 2020

 
First Community Bank puts the health and safety of our customers, employees, and community above all else. Our thoughts are with everyone affected by coronavirus (COVID-19) and we are committed to responding to customer needs. Understanding our branches are public spaces that can oftentimes be very busy, we would like to share the following information regarding how we are operating in the safest way possible while serving our customers and the community. 
 

Branch Availability

All of our branch lobbies and drive-ups are open and functioning at full capacity. 
 

Keeping People Safe

  • Our employees are trained on health and safety standards
  • Our employees practice healthy hygiene habits
  • Our employees may wear masks if they choose
  • Our employees greet you with a smile rather than a handshake
  • We provide hand sanitizer for our customers and employees
  • We have added social distancing indicators to promote social distancing while waiting for the teller line
  • We have added plexiglass barriers on the teller line and at the desks.

Securing a Healthy Environment 

  • We are deep cleaning and constantly disinfecting our branch/business, especially high-touch areas
  • We are taking measures to avoid crowding
  • We encourage customers to take their pen with them when they use them. “Use a pen, keep it! "
  • We encourage customers to use online & mobile services
  • We encourage customers to use our drive-up if they are sick
  • We offer appointments in a sanitized office upon request
  • We have adjusted our ventilation system for maximum airflow

Creating a Flexible Workplace

  • We have limited business travel
  • We are using videoconferencing for meetings and events when possible
  • We are accommodating employees who become sick or have a sick family member
  • We have rearranged our office space to allow a 6’ distance between employees
  • We have employees working from home to free up office space
  • Our employees practice social distancing by not congregating in work rooms, copy rooms or break rooms
  • Our employees are encouraged/required to stay home if they are sick
  • Our employees are asked to check themselves for symptoms of COVID-19 (i.e., fever, cough or shortness of breath) before coming to work
  • Our employees are asked to stay home if they are experiencing any COVID-like symptoms (i.e., fever, cough or shortness of breath).

We’re in this together

First Community Bank is committed to making sure our customers have access to their accounts. In the event a local emergency is declared, we have established protocols in place to communicate all of the options available for accessing your accounts. During this time we would encourage customers to take advantage of our online and mobile banking platforms for day to day banking transactions. These services allow customers to view transactions, check account balances, transfer money, deposit checks, and make payments.
 
We understand that this can be a stressful and anxious time and we’re here to help. If a customer has become financially impacted by coronavirus and needs support, please contact us so we can work on ways to assist. Please reach us directly by calling our branches Monday through Friday from 8am to 5pm at 801-813-1600.
 
First Community Bank takes the health and safety of our customers seriously. We will continue to update our customers regarding coronavirus as long as this is a public health issue. Thank you for your support and for helping us keep our community safe!
 

Beware of Scams

We want you to know that your insured bank deposits are safe. For further information, review this Press Release from the FDIC. Please look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency.  The intent is to convince you to share sensitive information such as usernames and passwords, make donations or purchases on spoof websites, or download malware onto your device by opening an attachment. We will never ask you for personal information or login credentials in an email or text message. The government or IRS will never request this either.   If you receive a suspicious email or text message, don't respond, click on any links or attachments. If you receive a phone call from someone requesting personal information, hang up!
 
The links below can help keep you up to date regarding the scams happening. Take time to review them and keep yourself safe!